Take care of the bay, Frank. Those guys depend on you. I’ve been taking care of it long before you got here. Reed, go fly a plane. Caleb walked across the tarmac toward the operations building. The morning sun was already hot, and by the time he pushed through the front doors, he could feel sweat gathering at the back of his neck. The receptionist recognized him this time and waved him through without a word. Laura was waiting at the elevator.
Good morning, Mr. Reed. Miss Hail is in the conference room. There are some people she’d like you to meet. What people? Your team. Caleb followed her down the third floor hallway and through a set of glass doors into a conference room where six people were already seated around a long table. Victoria stood at the head, her arms crossed, watching Caleb enter with an expression that was halfway between satisfaction and scrutiny. Everyone, this is Caleb Reed, your new director of flight operations.
Nobody clapped. Nobody smiled. Five pilots and one operations coordinator stared at Caleb with the kind of skepticism that pilots reserve for anyone who threatens the chain of command. Garrett was sitting at the far end of the table. “Of course he was.” “Have a seat, Caleb,” Victoria said. He sat. Victoria gestured around the table. “You already know First Officer Torres. Next to him is Captain Lisa Nakamura. She flies our Gulf Stream fleet. Then Captain Derek Hol, Captain Sam Wilder, and First Officer Jenny Park.
And at the end is Garrett Nash, who has been serving as our informal senior pilot. Informal. Caleb caught the word. So did Garrett, whose face tightened like someone had yanked a string. As of today, Victoria continued, “Caleb has full authority over pilot training, standardization, route assignments, and crew scheduling. All flight related decisions go through him. I expect full cooperation. Excuse me. Garrett leaned forward. I’ve been flying for this company for 4 years. I have more hours than anyone at this table.
And now we’re supposed to take orders from a mechanic. The room tensed. Torres looked at his hands. Lisa Nakamura studied Caleb with careful, neutral eyes. The others shifted in their seats. Caleb looked at Garrett. He didn’t rush to respond. He let the silence do its work first. “You’re right,” Caleb said. “You do have more hours than most people at this table. That experience matters, and I respect it.” Garrett blinked, surprised by the acknowledgement. “But hours in a log book don’t tell me everything,” Caleb continued.
“They tell me you’ve been in the air. They don’t tell me how you handle an engine failure on a short runway. They don’t tell me how you manage a crew when things go wrong. They don’t tell me whether you’d sacrifice your pride to keep your passengers alive. I’ve handled plenty of emergencies. Good. Then you won’t have any trouble with the evaluation I’m going to require of every pilot in this room, including myself. Evaluation? Derek Holt spoke for the first time.
What kind of evaluation? a full proficiency check, oral exam, systems review, and a check ride. Every pilot, no exceptions. We’re going to establish a baseline so I know exactly what this team can do and where we need to improve. That’s insulting, Garrett said. I’m a type- rated captain. I don’t need a check ride from a guy who was changing my tires last week. You’re right. You were type rated 3 years ago. Ratings expire if they’re not maintained with recurrent training.
When was your last proficiency check, Garrett? Garrett opened his mouth, closed it, opened it again. The company didn’t require one. I know that’s the problem. Starting today, it’s required every 6 months for everyone. Victoria was watching the exchange from the head of the table. She didn’t intervene. She didn’t need to. Caleb was handling it with the same calm authority he’d shown in the cockpit. And for the first time, she saw what that authority looked like when it was aimed at something larger than a single flight.
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