We can work around your schedule, she said. I’m not unreasonable. With respect, Na’ 24 hours ago, you screamed at your entire crew because one pilot had a heart attack and you didn’t have a backup plan. That’s not a scheduling problem. That’s a leadership problem. Victoria’s jaw tightened. Nobody talked to her like that. Nobody walked into her office and told her she had a leadership problem. But Caleb said it the same way he said everything. Calm, factual, without malice.
Go on, she said. And that surprised even her. You have 12 jets and not enough qualified pilots to fly them. You have maintenance crews working double shifts for poverty wages. Your safety reporting system is a suggestion box that nobody checks. And your training program consists of putting lowour pilots in seats they’re not ready for and hoping nothing goes wrong. How do you know all this? Because I’ve been on the ground for 3 years, Miss Hail. I see everything.
Mechanics talk, fuelers talk, pilots talk when they think nobody’s listening, and the guy who fixes the landing gear hears all of it. Victoria was quiet for a moment. She walked back behind her desk and sat down, not because she needed to, because she needed a second to process the fact that the most honest assessment of her company had just come from a man she didn’t know existed 2 days ago. If I offered you this job, she said slowly, what would you change?
Everything. Be specific. First, you raise maintenance pay. My guys are making $11 an hour to keep $65 million airplanes in the air. That’s not just insulting, it’s dangerous. Tired, underpaid mechanics make mistakes. Mistakes kill people. What else? You build a real training pipeline. Torres has 400 hours and you had him slotted as a first officer on a global. That’s reckless. He needs another thousand hours in smaller aircraft before he touches a heavy jet. You hire experienced captains and pair them with your junior pilots for structured upgrade programs.
That’s expensive. Funerals are more expensive. Victoria stared at him. No one had ever put it to her that bluntly. The board members spoke in percentages and risk matrices. The lawyers spoke in liability language. Caleb spoke in body counts. And she couldn’t argue with any of it. What else? She asked again. You treat your people like people, not like equipment, not like line items on a budget. I’ve watched your crew chief, a man named Carl Bridges, work 16-our shifts three days in a row because you cut the maintenance staff to save money.
Carl’s got two bad knees and a daughter in college. He does it because he’s afraid if he complains he’ll get replaced. That’s no way to run an airline. We’re not an airline. You fly people through the sky in metal tubes at 500 m an hour. You’re an airline. Act like one. The office went silent again. Victoria leaned back in her chair and folded her hands. Caleb could see her calculating the way she always did, running the numbers, weighing the cost against the risk, deciding if this man was worth the disruption he’d bring.
You’re asking me to restructure my entire operation. She said, “No, ma’am. You asked me what I’d change. I told you. Whether you do it is up to you. And if I agree, if I give you the authority to implement these changes, then I need it in writing, not a handshake, a contract with clear terms for my role, my schedule, and the treatment of every crew member on this field. You don’t trust me. I don’t know you, but I know how power works.
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